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This article details how to collect information and logs for troubleshooting purposes. |
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Collect the following two PDF reports for affected hosts:
Collecting Agent Data
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- Click on the Hamburger menu
- Click Download agent output
Collecting a series of Agent Outputs
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- Click on the Hamburger menu
- Click Download SNMP Walk
Via CLI
If you run the below command as site-user
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Please don't forget to decrease the log level after you submit the file to us. |
Core
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Setup → General → Global Settings → Monitoring Core → Logging of the core
Setup → General → Global Settings → Monitoring Core → Logging of the notification mechanics Setup → General → Global Settings → Monitoring Core → Logging of RRD creation Setup → General → Global Settings → Monitoring Core → Debugging of Checkmk helpers The log file will then be available for the site user at:
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Log in to the Webconf of the Checkmk Appliance and select "View Log Files" in the Main Menu.
Now you can select the log file and Download the file:
Get the OMD performance report
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Locate the service "OMD <sitename> performance" and click on it:
On the next page, please scroll down and click on a graph that fits the time best (we usually ask for the last 8 or 35 days)
goto "Export → This view as PDF"
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