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During uninstalling the Windows Agent, we detect several times the following messages:

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We analyze this further and noticed that this is happening , if you remove the following files:

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If you're using the Agent Bakery, please keep in mind that for restoring, you need the Agent from the bakery with the same hash as previously installed on the system.

If you delete both files accidentally, you need to follow these steps for uninstalling the Checkmk Agent succesfullysuccessfully.

Step-by-step guide

1. Remove the corresponding Registry: Computer*\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Check_MK_Agent*
   
   

2. Stop the Checkmk Agent Service

   Code Block
   language powershell theme RDark
   net stop Check_MK_Agent #(for CheckMK Agent 1.5) net stop CheckMKService #(for CheckMK Agent 1.6)

   
   

3. Remove the Directory  "C:\Program Files (x86)\check_mk"
   1. In Control Panel "\Programs\Uninstall a program" you will find one deprecated entry for Check_MK Agent
      
      
4. Download the troubleshooter for removing this entry:
   
   • https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed

   • Uninstall CheckMK Agent with the troubleshooter

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     Open the uninstall program
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     Click Next
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     Click Uninstalling
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     Select your Checkmk Agent and click Next
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     Click Yes, try uninstall
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     Click Close the troubleshooter
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5. Reboot

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