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| It is critical that you use the appropriate priority/impact not only for measurement and metrics purposes on our end but also for your ticket to be given the correct priority. |
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Please keep in mind to open only one issue per ticket.
Support reserves the right to correct a user misentered priority level.
Critical business impact
- This represents a total loss of service, which cannot be resolved by restarting
- No workaround is immediately available
- Impact on business operations must be critical
- Only available for existing production systems of Checkmk
- Only available for stable CEE or MSE up to 30 months after the first stable release of that version
Significant business impact
- Checkmk is usable, but significant functionality is severely impaired, and no acceptable workaround is available
- The issue is critical to customer's business operations:
- Critical component returning error / not responding, but the software overall remains operational
- A degraded Checkmk performance with a serious negative business impact
- Checkmk has service interruptions that can be temporarily resolved by restarting the service or via a workaround
- Only available for existing production systems of Checkmk
- Only available for stable CEE or MSE up to 30 months after the first stable release of that version
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