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Processor Queue UNKN - Missing information from agent: 'system_perf'

In some Windows Systems the Service "Processor Queue" might go and stay critical. In this case we will give you a short guidance: 

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Note

You will need powershell to run the following commands!

Which counter does wmi_cpuload use? 

You will find the source code of the Windows Agent in our github. There you will find all the System and Performance counters. For wmi_cpuload we need the following counters:

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Code Block
Measure-Command {Get-WmiObject -class Win32_PerfRawData_PerfOS_System -computername WIN-MOP95J96UQA -namespace root\cimv2 |Format-List *}
Measure-Command {Get-WmiObject -class Win32_ComputerSystem | Format-List *}


Possible solutions

  • Increase the wmi timeout as described here: Increase WMI Timeout
  • Reboot the system
  • WMI Database is broken → Use the WMI Explorer for further debugging

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Info

https://docs.microsoft.com/de-de/windows/win32/cimwin32prov/win32-computersystem

https://docs.microsoft.com/en-us/powershell/module/microsoft.powershell.utility/measure-command?view=powershell-7.1

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