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Q: Will all feature requests be handled the same way?
A: For the most part, yes. For checks & agents enhancements we keep our current process, but might defer some requests to the feature voting system to get feedback from the community
Q: Can I continue to use JSD to raise my feature requests?
A: We want to have one public visible feature portal and therefore will disable that feature requests for improvements, which are not Checks & Agents can be added to JSD. In the transition phase, your request might get rejected, and you will be redirected to the feature portal
Q: In the past, I paid for features to be implemented. How is this done in the new process?
A: tribe29 will not charge for the features selected from the feature portal
Q: How will I get notified about the implementation state of a request?
A: The feature portal will always show the latest state of a request. From “under consideration” to “planned” to “done”. You will get email notifications, if you allow this while posting your request
Q: I raised a request or wrote a comment, but I cannot see it?
A: All requests need to be approved before becoming publicly visible. This is the way to block spamming of the feature portal. We do this twice per week. Just come back in 2 days and your request will be public
Q: Can you enter the feature requests, I mailed you?
A: Although we technically could, this is not the recommended way of using the feature portal. If you enter the request yourself, you get automatic notifications about other user’s feedback or status change
Q: Where is the data stored and processed. Is the system GDPR-compliant?
A: We have selected an EU based SaaS solution for this. You can read the GDPR policy of this company here: https://featureupvote.com/gdpr/
Q: My feature request requires sharing company sensitive data. How should I handle this?
A: This is the only case, which still qualifies to use JSD. We will evaluate your request and might either generalize it for posting in the feature portal or continue to handle it as a JSD ticket. This is expected to be an edge case.
Q: Can I add feature requests in any other language than English?
A: Of course you can. We recommend English, as this gives your request the opportunity to be read and understood by all customers and therefore the likelihood to get votes is higher
Q: What happens with the forum’s feedback channel
A: The feedback/product ideas channel in the forum will be discontinued and all open topics migrated
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