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It is critical that you use the appropriate priority/impact. Not only for measurement and metrics purposes on our end but also that your ticket be given the correct priority.
Please keep in mind, to open only one issue per ticket.
Support reserves the right to correct a user misentered priority level.
Critical business impact
- Represents a full loss of service, cannot be resolved by restarting
- No workaround is immediately available
- Impact on business operations must be critical
- Only available for existing production systems of Checkmk
- Only available for stable CEE or MSE up to 30 months after the first stable release of that version
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