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This article helps troubleshoot the Python module that is used for the updater. |
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This will be fixed in Checkmk version 2.4. Werk #17202: Distributed piggyback: Piggyback data for distributed setups |
Problem: zipped Python module
During the registration of the Check_MK Updater on Windows, you may face this issue:
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C:\Program Files (x86)\checkmk\service>check_mk_agent.exe updater -vv
You must install Python Module to use the updater with parameters '-vv'.
To install Python Module you should use Bakery. |
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Please make sure that you open the cmd/powershell PowerShell as an administrator! |
The problem is that the Python module either was not successfully unzipped during the updater process:
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Or the folder is completely empty
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A possible workaround
If you have only a python_x.cap file
For some reason, you may have only one python_x.cap file in your folder. In that case, you have these two options:
Reinstall
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the Python (if the folder is zipped)
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mkdir C:\ProgramData\checkmk\agent\modules\python-3 & expand C:\ProgramData\checkmk\agent\install\modules\python-3.cab -F:* C:\ProgramData\checkmk\agent\modules\python-3 && cd C:\ProgramData\checkmk\agent\modules\python-3 && call postinstall.cmd |
Reinstall
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the Python (if the folder is empty)
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expand C:\ProgramData\checkmk\agent\install\modules\python-3.cab -F:* C:\ProgramData\checkmk\agent\modules\python-3 && cd C:\ProgramData\checkmk\agent\modules\python-3 && call postinstall.cmd |
Reinstall
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the Python (if the folder is zipped)
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mkdir C:\ProgramData\checkmk\agent\modules\python-3.8 & expand C:\ProgramData\checkmk\agent\install\modules\python-3.8.zip -F:* C:\ProgramData\checkmk\agent\modules\python-3.8 && cd C:\ProgramData\checkmk\agent\modules\python-3.8 && call postinstall.cmd |
Reinstall
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the Python (if the folder is empty)
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expand C:\ProgramData\checkmk\agent\install\modules\python-3.8.zip -F:* C:\ProgramData\checkmk\agent\modules\python-3.8 && cd C:\ProgramData\checkmk\agent\modules\python-3.8 && call postinstall.cmd |
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Increase the timeout of the updater
Via bakery
Go to Setup → Agents → Windows, Linux, Solaris, AIX → Agent rules → Set timeouts for plugins and local checks.
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Script Pattern: cmk_update_agent.checkmk.py
After saving the rule, you must bake and sign the new agent!
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