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Processor Queue UNKN - Missing information from agent: 'system_perf'

Open the Windows agent's log file and see if you find this:

2021-08-03 17:15:35.063 [Err  ] Timeout [3] seconds broken  when query WMI
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2021-08-03 15:02:44.435 [Warn ] Object 'Win32_PerfRawData_PerfOS_System' in 4ms sends NO DATA
2021-08-03 15:02:44.436 [Warn ] Sub Section 'system_perf' has no data to provide, status = [2]

Which counter does wmi_cpuload use? 

You will find the source code of the Windows Agent in our Git HubGitHub. There you will find all the System and Performance counters. For wmi_cpuload, we need the following counters:

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Now you can run both commands. What's the output? Do you see all the data like described here: https://docs.microsoft.com/de-de/windows/win32/cimwin32prov/win32-computersystem?Microsoft win32 Documentation

Get-WmiObject -class Win32_PerfRawData_PerfOS_System -computername  WIN-MOP95J96UQA -namespace   root\cimv2 |Format-List *

Get-WmiObject -class Win32_ComputerSystem | Format-List *

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How long does the query run? You can use the measurement command for this:

Measure-Command {Get-WmiObject -class Win32_PerfRawData_PerfOS_System -computername WIN-MOP95J96UQA -namespace root\cimv2 |Format-List *}
Measure-Command {Get-WmiObject -class Win32_ComputerSystem | Format-List *}

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• Increase the wmi timeout as described here: Increase How-to increase WMI timeout
  
  
• Reboot the system
  
  

• WMI Database is broken → Use the WMI Explorer for further debugging
  
  You can try these commands, but be careful
  
  https://pitstop.manageengine.com/portal/en/kb/articles/rebuilding-wmi-Rebuilding WMI repository
  
  

  Code Block
  language bash theme RDark
  winmgmt /clearadap winmgmt /resyncperf

  
  

  Panel
  borderColor black bgColor #F8F8F8
  Required tools: https://github.com/vinaypamnani/wmie2/releases/download/v2.0.0.2/WmiExplorer_Download WmiExplorer Version 2.0.0.2 .zip https://windows10gadgets.pro/phpdata/gdownload.php?n=exctrlstfrom Github Windows 10 gadgets pro WMI Diag Unpack to any folder, cd here, and from the command line run Code Block language bash theme RDark cscript wmidiag.vbs

  
  

  
  

  Info

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https://docs.microsoft.com/de-de/windows/win32/cimwin32prov/win32-computersystem

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• title Additional Information
  Microsoft win32 Documentation Microsoft Measure Documentation

  
  

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