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Getting Started

Background information regarding this subject is available in our Official documentation

Basics

Check the OMD <SITENAME> performance graphs of the affected

• Important are the following graphs
  • Livestatus Connects and Requests - localhost - OMD nagnis_central performance.
  • Livestatus Requests per Connection - localhost - OMD nagnis_central performance.
  • Livestatus usage - localhost - OMD nagnis_central performance.
  • Check_MK helper usage - localhost - OMD nagnis_central performance.
    
    
• Do you see peaks in these graphs? If yes, please check the liveproxyd.log inside the site user context.
  
  
• Please check the  Livestatus Proxy settings.
  • "Maximum concurrent Livestatus connections":  inside the global and site-specific global settings.

  • "Livestatus Proxy default connection parameters":  inside the global and site-specific global settings.
    
    

    Note
    We recommend using the default levels. In some cases, it makes sense to configure higher values. Please ask the support for some guidance.

    
    

•  Cleanup your map:
  • Do you have objects in your map which that are no longer available in Checkmk? 
  • Do you have a map with nested maps? Please check if you have objects that are no longer available in Checkmk.
    
    
• How often is your Nagvis map refreshing? You can modify this value.

Network analyze

To see how long the map really needs, we recommend using the network analyzer of your internet browser: Enable Checkmk profilingprofiling#NetworkAnalyzewiththeinternetbrowser.

Debugging with Livestatus

Enable the debug log

How to collect troubleshooting data for various issue types#LivestatusProxy

Debug with the lq queries

Detect long-running lq query.

Do you see any:

• bigger lq query
• a log query
• a periodical message

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Livestatus queries#Livestatusqueriesovernetwork

One example

Infrastructure

The map

This is a dynamic map with my remote site as a backend. I created and accessed the map via the central site.

Image Modified

The Debugging

This approach is only if you're running a distributed setup. So, in this case, you can run that command on the central site.

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The whole logfile: lq_nagvis.txt

What I noticed in the logfile

• A significant amount of lq "GET downtimes" commands during the map reload

• If I count the "GET downtimes" lines, there are 4836

  Code Block
  language bash theme RDark
  OMD[mysite]:~$ cat /tmp/lq_nagvis.txt |grep "GET downtimes" |wc -l 4836

  
  

• All the other commands look small and reasonable.

Further debugging

I noticed a lot of "GET downtimes" from the log. Whenever I reload the map, my central site sends thousands of commands via livestatus. 

When I check my Checkmk site, I set several host downtimes. This could explain why my central site collects all Downtimes before nagvis shows the map.

Image Modified

The Workaround

1. Remove all downtimes. The map will open faster
   
   
2. Access the map directly via the remote site/local site
   
   

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