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Getting Started

Background information regarding this subject is available in our Official documentation

Problem

The customer is experiencing difficulties resolving the constant downtime for a specific host. The issue involves a situation where the downtime was initiated without an associated end time.

Troubleshooting

1. Check the downtimes for both services and hosts:
   
   
   .
   .

2. If no relevant information is discovered, the next step would involve executing a Livestatus query to retrieve all existing downtimes. 
   

   Code Block
   language bash theme RDark
   lq "GET downtimes\nColumns: downtime_author downtime_comment downtime_duration downtime_end_time downtime_entry_time downtime_fixed downtime_id downtime_is_service downtime_origin downtime_recurring downtime_start_time host_has_been_checked host_labels host_name host_scheduled_downtime_depth host_state service_description service_has_been_checked service_state"

   .

   .

3. If nothing is still found, it is recommended to investigate the history file located in the ~/var/check_mk/core, explicitly searching for the summary information. In this particular scenario, the summary to search for is 'DT2'. 
   

   Code Block
   language bash theme RDark
   OMD[mysite]~$ grep -rl <DOWNTIMESUMMARY> ~/var/check_mk/core/history

   
   

   Code Block
   language bash theme RDark
   OMD[mysite]:-/var/check_ mk/core$ grep -r DT2 history:[1684243614] EXTERNAL COMMAND: SCHEDULE HOST_ DOWNTIME;localhost2;1684243614:1684243734;1;0;0;cmkadmin;DT2 history:[1684243614] HOST DOHNTIME ALERT: localhost2;STARTED;DT2 OMD[mysite]:~ /var/check_mk/core$

   .

4. If the history file is large, reviewing the files in ~/var/check_mk/core/archive can also be helpful. These history files contain Unix timestamps that can help with troubleshooting. 
   

   Code Block
   language bash theme RDark
   OMD[mysite]~$ grep -rl <DOWNTIMESUMMARY> ~/var/check_mk/core/archive/*

   
   

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1. Stop the site 

   Code Block
   language bash theme RDark
   OMD[mysite]~$ omd stop

   .

2. Open a CLI text editor and remove the entry from the history file. 

   Code Block
   language bash theme RDark
   OMD[mysite]~$ vi ~/var/check_mk/core/history

   .

3. Start this site again. 

   Code Block
   language bash theme RDark
   OMD[mysite]~$ omd start

   
   These steps will effectively clear the active lingering downtime.

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