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This article helps troubleshoot the Python module that is used for the updater. |
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| colour | Green |
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| title | LAST TESTED ON CHECKMK 2.3.0P1 |
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| bgColor | #f8f8f8 |
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| title | Table of Contents |
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Problem: zipped Python module
During the registration of the Check_MK Updater on Windows, you may face this issue:
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| language | powershell |
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| theme | RDark |
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C:\Program Files (x86)\checkmk\service>check_mk_agent.exe updater -vv
You must install Python Module to use the updater with parameters '-vv'.
To install Python Module you should use Bakery. |
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Please make sure that you open the cmd/powershell PowerShell as an administrator! |
The problem is , that the python Python module was not successfully unzipped during the updater process:
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A possible workaround
Reinstall of the Python
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Or the folder is completely empty
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A possible workaround
If you have only a python_x.cap file
For some reason, you may have only one python_x.cap file in your folder. In that case, you have these two options:
Reinstall the Python (if the folder is zipped)
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| language | powershell |
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mkdir C:\ProgramData\checkmk\agent\modules\python-3 & expand C:\ProgramData\checkmk\agent\install\modules\python-3.cab -F:* C:\ProgramData\checkmk\agent\modules\python-3 && cd C:\ProgramData\checkmk\agent\modules\python-3 && call postinstall.cmd |
Reinstall the Python (if the folder is empty)
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expand C:\ProgramData\checkmk\agent\install\modules\python-3.cab -F:* C:\ProgramData\checkmk\agent\modules\python-3 && cd C:\ProgramData\checkmk\agent\modules\python-3 && call postinstall.cmd |
Reinstall the Python (if the folder is zipped)
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| language | powershell |
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mkdir C:\ProgramData\checkmk\agent\modules\python-3.8 & expand C:\ProgramData\checkmk\agent\install\modules\python-3.8.zip -F:* C:\ProgramData\checkmk\agent\modules\python-3.8 && cd C:\ProgramData\checkmk\agent\modules\python-3.8 && call postinstall.cmd |
Reinstall the Python (if the folder is empty)
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| language | powershell |
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expand C:\ProgramData\checkmk\agent\install\modules\python-3.8.zip -F:* C:\ProgramData\checkmk\agent\modules\python-3.8 && cd C:\ProgramData\checkmk\agent\modules\python-3.8 && call postinstall.cmd |
Solutions
Increase the timeout of the updater
Via bakery
Go to Setup → Agents → Windows, Linux, Solaris, AIX → AIX → Agent rules → Set → Set timeouts for plugins and local checks
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Script Pattern: cmk_update_agent.checkmk.py
After saving the rule, you need to must bake and sign the new agent!
Here we described in a detailed way detail how to configure caching and timeout for Windows plugins: Asynchronous execution of Windows plugins.
Via config file
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| language | powershell |
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| theme | RDark |
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| title | C:\ProgramData\checkmk\check_mk.user.yml |
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plugins:
enabled: true
execution:
cache_age: 86400
pattern: $CUSTOM_PLUGINS_PATH$\cmk_update_agent.checkmk.py
timeout: 180 |
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Please create an exception for the following paths for the AV:
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C:\ProgramData\checkmk
C:\Program Files (x86)\checkmk |
Reinstall python
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:: Reinstall Checkmk Python module for Windows agent
@echo off
if not exist "%ProgramData%\checkmk\agent\install\modules\python-3.8.zip" (
echo "%ProgramData%\checkmk\agent\install\modules\python-3.8.zip" is absent, impossible to reinstall
exit /b 1
)
cd %ProgramData%\checkmk\agent || echo "Windows agent is not installed" && exit /b 11
net stop checkmkservice
mkdir modules\python-3.8
cd modules\python-3.8
expand %ProgramData%\checkmk\agent\install\modules\python-3.8.zip -F:* %ProgramData%\checkmk\agent\modules\python-3.8 1>nul
call postinstall.cmd
net start checkmkservice |
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