| Info |
|---|
This article helps guide users if they are not able to log into the customer portal. |
...
I am a User but cannot log in to the Customer Portal. What should I do?
- Ensure you are using the correct URL to the Customer Portal log-in page.
- Ask an Admin or Super User to check if the email address for your user is set correctly for your credentials in the customer portal.
- If everything is at hand and correct, please try to reset the password. Password instructions will be sent via email.
I am a User but did not get an email for credentials. What should I do?
- Ask an Admin or Super User to check if the email address for your user is set correctly for your credentials in the customer portal.
- If everything is at hand and correct, please try to reset the password. Password instructions will be sent via email.
- If you still face a problem with the login, please contact the salesperson responsible for your company.
I am a Super User but cannot access the Customer Portal. What should I do?
Superuser with an email-based account
- Please ensure you are using the correct URL to the Customer Portal Login page.
- Then, please try to reset the password. Password instructions will be sent via email.
- If you are still facing a probleman issue, please get in touch with the salesperson responsible for your company.
Superuser without an email-based account
Please directly contact the salesperson responsible for your company
Related articles
| Filter by label | ||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...