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Info

This article helps troubleshoot KeyError "cmk.mkeventd.EventServer" during an upgrade.

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#CCCCCC

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#e3fcef

LAST TESTED ON CHECKMK 2.3.0P1



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titleTable of Contents

Table of Contents

Problem

After upgrading from 2.0 to 2.1, you may face the following issue:

Code Block
languagebash
themeRDark
2022-07-03 19:55:10,202 [20] [cmk.mkeventd] mkeventd version 2.1.0p4 starting
2022-07-03 19:55:10,729 [40] [cmk.mkeventd] FATAL ERROR: Traceback (most recent call last):
File "/omd/sites/main/lib/python3/cmk/ec/main.py", line 3937, in main
config = load_configuration(settings, logger, slave_status)
File "/omd/sites/main/lib/python3/cmk/ec/main.py", line 3867, in load_configuration
logger.getChild("EventServer").setLevel(levels["cmk.mkeventd.EventServer"])
KeyError: 'cmk.mkeventd.EventServer'


Solution

Go to: Setup → Events → Event Console → Settings → Event Console: Logging and Diagnose

If the log levels look like this:

Screenshot of Event console configuration. This page displays the log level which has General messages highlighted and set to Verbose.Image Modified

Edit the properties and reset the log level to the default settings.

The mkeventd should start now!

Filter by label
showLabelsfalse
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spacesKB
showSpacefalse
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reversetrue
typepage
cqllabel in ( "event_console" , "troubleshooting" ) and type = "page" and space = "KB"
labelsevent_console

Page Properties
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