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Matthew Hierholzer

Matthew Hierholzer

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If you connect a remote site in a distributed setup, it may show you the state "Unknown"

Screenshot of the Distributed Monitoring page with the remote site in an Unknown state.Image Modified

Solution

Please check if the currently logged-in user is authorized for this site

  1. Setup → Users → <USERNAME> → Edit user → Authorized sites
    Screenshot of editing a user called myuser.Image Modified
    The user is not authorized for this site.

  2. Please select this site, save, and activate the changes.
    Screenshot the myuser user. Both central and remote are selected for Authorized sites.Image Modified


  3. Now you should be able to see the right state of the remote site
    Screenshot of the Distributed Monitoring page with the remote site now in an online state.Image Modified

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