Troubleshooting Livestatus connection in state Unknown

Owned by Anastasios Thomaidis
Last updated: Dec 12, 2024 by Matthew Hierholzer

This article explains how to troubleshoot if Livestatus goes into an 'unknown' state.

LAST TESTED ON CHECKMK 2.3.0P1

Table of Contents

Problem

If you connect a remote site in a distributed setup, it may show you the state "Unknown"

Screenshot of the Distributed Monitoring page with the remote site in an Unknown state.

Solution

Please check if the currently logged-in user is authorized for this site

  1. Setup → Users → <USERNAME> → Edit user → Authorized sites
    Screenshot of editing a user called myuser.
    The user is not authorized for this site.

  2. Please select this site, save, and activate the changes.
    Screenshot the myuser user. Both central and remote are selected for Authorized sites.


  3. Now you should be able to see the right state of the remote site
    Screenshot of the Distributed Monitoring page with the remote site now in an online state.