Troubleshooting "KeyError - cmk mkeventd EventServer"

Owned by Anastasios Thomaidis
Last updated: Oct 29, 2024 by Matthew Hierholzer

This article helps troubleshoot KeyError "cmk.mkeventd.EventServer" during an upgrade.

LAST TESTED ON CHECKMK 2.3.0P1

Table of Contents

Problem

After upgrading from 2.0 to 2.1, you may face the following issue:

2022-07-03 19:55:10,202 [20] [cmk.mkeventd] mkeventd version 2.1.0p4 starting
2022-07-03 19:55:10,729 [40] [cmk.mkeventd] FATAL ERROR: Traceback (most recent call last):
File "/omd/sites/main/lib/python3/cmk/ec/main.py", line 3937, in main
config = load_configuration(settings, logger, slave_status)
File "/omd/sites/main/lib/python3/cmk/ec/main.py", line 3867, in load_configuration
logger.getChild("EventServer").setLevel(levels["cmk.mkeventd.EventServer"])
KeyError: 'cmk.mkeventd.EventServer'


Solution

Go to: Setup → Events → Event Console → Settings → Event Console: Logging and Diagnose

If the log levels look like this:

Screenshot of Event console configuration. This page displays the log level which has General messages highlighted and set to Verbose.

Edit the properties and reset the log level to the default settings.

The mkeventd should start now!