Common log messages from Checkmk
- Robin Gierse
- Matthew Hierholzer
- Anastasios Thomaidis
- Sebastian Kirchmeyer
APPLICABLE TO ALL CHECKMK VERSIONS
Problem
You are finding log messages in your Checkmk log files ~/var/log/*.log and do not understand what they tell you at first sight.
Solution
The following lists common messages in the log mentioned above files and what can be learned from them.
Preface
All the log entries beginning with [log], like the following, are from the Python application.
2024-10-31 00:00:42 [1] [client 0] Polling failed: Bad file descriptor
The main thread from the CMC sends the command to the Round Robin Database (RRD) helper process. This process is answering with an error line. So the error is related to the RRD daemon. This has to be kept in mind when troubleshooting these log messages.
To analyze the internal CMC threads, you can use pstree:
OMD[mysite]:~$ pstree -paltu $SITE
cmc.log
| Message | Description |
|---|---|
| [client $NUMBER] Polling failed: Bad file descriptor | When using a livestatus proxy, these messages are expected and can be disregarded. |
[client $NUMBER] Polling failed: Connection timed out [client $NUMBER] error: client connection terminated: timeout | These messages generate when the connection to another livestatus daemon or proxy times out. If this message occurs sporadically, you can disregard it. If it occurs frequently, you will see errors in the web interface, indicating an issue with a particular site. |
| [generic pool] [helper $NUMBER] killed by signal 1 | The generic helper did not finish in a timely manner or misbehaved in another way, so the core killed it. |
| [helper $NUMBER] [log] Error in PIGGYBACK fetcher: MKTimeout('Fetcher for host "$HOST" timed out after 60 seconds') | The fetcher did not receive an answer from the monitored system and timed out. This issue will be visible in the web interface when repeatedly occurring, as the host will complain about not receiving agent data. |
| [helper $NUMBER] [log] Error in SNMP fetcher: ValueError("invalid literal for int() with base 10: ''") | Probably invalid SNMP output from the monitored device; you should have received a crash report. Please upload this crash report. |
| [generic pool] [helper $NUMBER] killed by signal 11 | A memory leak is mainly caused by inline snmp. Please deactivate inline snmp in Setup -> Agents -> SNMP rules ->Hosts using a specific SNMP Backend -> Classic Backend |
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