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Matthew Hierholzer

Matthew Hierholzer

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When I try to log in to a remote site by clicking the key icon in WATO → Distributed Monitoring, I receive the error message "Cannot connect to remote site: Authentication to web service".


Code Block
Cannot connect to remote site: Authentication to web service failed. 

Message:
2.1.0p2 Username: Password: Version 2.1.0p2 - © Checkmk GmbH


Solution

Please check the URL of the remote site in the site connection in Setup → General → Distributed Monitoring.

This specific error message strongly indicates that the protocol (http/https) is very likely just missing an "s".

Screenshot of Edit site connection remote. URL of remote site highlighted.Image Modified

Please check if the site you are trying to connect to is running on HTTPS and update the field URL of the remote site accordingly.

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