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The configuration of the boot loader is bootloader and BIOS are standardized for all appliances. We take care of  the correct configuration during the before delivery of the appliance.
In general there is no need to change the bootloader or BIOS settings when running the applianceas a customer.
To ensure your appliances bootloader and BIOS settings are set to the values we expectnot changed by an unauthorized individual, we add a password protection to the BIOS of the appliancethem.

The password of the iDrac is random and can be configured in the Webconf:

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Table of Contents

Problem

You lost access to the Webconf and the physical console.

Solution

Support Ticket

If the remote console is available via iDrac, we as tribe29 can do a remote session with you and reset the password

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. Open a support ticket in this case.

Self Service

Warning

This will reset your appliance to factory defaults and you will lose all data! Make sure to have working backups before attempting this!

If you understood the warning above, you can reset your appliance by following the steps below.

  1. Take out both hard drives
  2. format Format both drives (e.g. to NTFS)
  3. attach Attach both hard drives
  4. start Start the appliance
  5. The appliance will be reinitialized and back to the delivered statedelivery state
  6. Configure your appliance from scratch and restore backups if necessary

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