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How-to reset the device password of a hardware appliance

How-to reset the device password of a hardware appliance

The bootloader and BIOS are standardized for all appliances, and we ensure proper configuration before delivery.

LAST TESTED ON FIRMWARE 1.7.7

Table of Contents

In general, there is no need to change the bootloader or BIOS settings as a customer.

We add password protection to ensure your appliances' bootloader and BIOS settings are not changed by an unauthorized individual.

The password of the iDrac is random and can be configured in the Webconf: Management interface configuration

Problem

You lost access to the Webconf and the physical console because you lost the device password.


Solution

This will reset your appliance to factory defaults, and you will lose all data! Make sure to have working backups of the appliance and the Checkmk sites before attempting this!

 

If you understand the warning above, you can reset your appliance by following the steps below:

Virtual Appliance

  1. Remove the virtual data volume (this is the 100 GB disk by default)

  2. Attach a new virtual drive with the same size as the old one

  3. Start the appliance

  4. The appliance will be reinitialized and back to the delivery state

  5. Configure your appliance from scratch and restore backups if necessary


Physical Appliance

  1. Take out both hard drives

  2. Format both drives (e.g., to NTFS)

  3. Attach both hard drives

  4. Start the appliance

  5. The appliance will be reinitialized and back to the delivery state

  6. Configure your appliance from scratch and restore backups if necessary


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