How-to reset the device password of a hardware appliance

Owned by Anastasios Thomaidis
Last updated: Dec 11, 2023 by Matthew Hierholzer
1 min read

The configuration of the bootloader and BIOS are standardized for all appliances. We take care of the correct configuration before delivery of the appliance.

LAST TESTED ON UNKNOWN VERSION

Table of Contents

In general, there is no need to change the bootloader or BIOS settings as a customer.



We add password protection to ensure your appliances' bootloader and BIOS settings are not changed by an unauthorized individual.

The password of the iDrac is random and can be configured in the Webconf: Management interface configuration

Problem

You lost access to the Webconf and the physical console because you lost the password.

Solution

Support Ticket

If the remote console is available via iDrac, we, as Checkmk, can do a remote session with you and reset the password. Open a support ticket in this case. This session will be charged extra!

Self Service

This will reset your appliance to factory defaults, and you will lose all data! Make sure to have working backups before attempting this!


If you understand the warning above, you can reset your appliance by following the steps below:


  1. Take out both hard drives

  2. Format both drives (e.g., to NTFS)

  3. Attach both hard drives

  4. Start the appliance

  5. The appliance will be reinitialized and back to the delivery state

  6. Configure your appliance from scratch and restore backups if necessary