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This article helps troubleshoot the "DLL load failed while importing" error while attempting to register the agent. |
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C:\Windows\system32>"C:\Program Files (x86)\checkmk\service\check_mk_agent.exe" updater register -v Traceback (most recent call last): File "C:\ProgramData\checkmk\agent\plugins\cmk_update_agent.checkmk.py", line 18, in <module> import logging.handlers File "C:\Program Files\Python38\Lib\logging\handlers.py", line 26, in <module> import logging, socket, os, pickle, struct, time, re File "C:\Program Files\Python38\Lib\socket.py", line 49, in <module> import _socket ImportError: DLL load failed while importing _socket: %1 is not a valid Win32 application. |
Step-by-step guide
Verify , if PYTHONHOME and PYTHONPATH are really set.
Code Block language bash theme RDark C:\ProgramData\checkmk\agent\plugins>set | findstr /c:"PYTHON" PYTHONHOME="C:\Program Files\Python38" PYTHONPATH="C:\Program Files\Python38\Lib"
Remove that from the settings:
Code Block language bash theme RDark C:\Program Files (x86)\checkmk\service>set PYTHONHOME= C:\Program Files (x86)\checkmk\service>set PYTHONPATH=
Try again to run the Checkmk updater
Code Block language bash theme RDark C:\Program Files (x86)\checkmk\service>check_mk_agent.exe updater register Using previous settings from C:\ProgramData\checkmk\agent\config\cmk-update-agent.state. Our host name in the monitoring:
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You're able to run multiple Python Versions on one Windows machine. For that, we see two approaches at the moment.
Call your scripts with the right correct Python version e.g.
Code Block language bash theme RDark c:\python\3.8\python.exe c:\python\2.7\python.exe
You can create a virtual env for your customized Python version like we do: https://virtualenv.pypa.io/en/latest/
Code Block language bash theme RDark 'C:\ProgramData\checkmk\agent\modules\python-3\.venv\Scripts\python.exe C:\ProgramData\checkmk\agent\plugins\cmk_update_agent.checkmk.py'
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