Windows Python ImportError: DLL load failed

Owned by Anastasios Thomaidis
Last updated: Dec 10, 2024 by Matthew Hierholzer

This article helps troubleshoot the "DLL load failed while importing" error while attempting to register the agent.

LAST TESTED ON CHECKMK 2.3.0P1

Table of Contents


Since Checkmk 2.0, we do provide Python inside the Checkmk Agent (Werk #10689: Checkmk Python may be installed with Windows Agent). If you're using PYTHONHOME or PYTHONPATH, you may run into a similar issue:

C:\Windows\system32>"C:\Program Files (x86)\checkmk\service\check_mk_agent.exe" updater register -v
 Traceback (most recent call last):
 File "C:\ProgramData\checkmk\agent\plugins\cmk_update_agent.checkmk.py", line 18, in <module>
 import logging.handlers
 File "C:\Program Files\Python38\Lib\logging\handlers.py", line 26, in <module>
 import logging, socket, os, pickle, struct, time, re
 File "C:\Program Files\Python38\Lib\socket.py", line 49, in <module>
 import _socket
 ImportError: DLL load failed while importing _socket: %1 is not a valid Win32 application.


Step-by-step guide

  1. Verify if PYTHONHOME and PYTHONPATH are really set.

    C:\ProgramData\checkmk\agent\plugins>set | findstr /c:"PYTHON"
PYTHONHOME="C:\Program Files\Python38"
PYTHONPATH="C:\Program Files\Python38\Lib"

    .

  2. Remove that from the settings:

    C:\Program Files (x86)\checkmk\service>set PYTHONHOME=
C:\Program Files (x86)\checkmk\service>set PYTHONPATH=

    .

  3. Try again to run the Checkmk updater

    C:\Program Files (x86)\checkmk\service>check_mk_agent.exe updater register
Using previous settings from C:\ProgramData\checkmk\agent\config\cmk-update-agent.state.
Our host name in the monitoring:

    .

Some background information:

Screenshot of some python documentation highlighting information regarding PYTHONHOME


More information can be found here:  Using Python on Windows

Conclusion

You're able to run multiple Python Versions on one Windows machine. For that, we see two approaches at the moment.

  • Call your scripts with the correct Python version e.g.

    c:\python\3.8\python.exe 
c:\python\2.7\python.exe

    .

  • You can create a virtual env for your customized Python version like we do: Virtualenv

     'C:\ProgramData\checkmk\agent\modules\python-3\.venv\Scripts\python.exe C:\ProgramData\checkmk\agent\plugins\cmk_update_agent.checkmk.py'