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Matthew Hierholzer

Matthew Hierholzer

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This article explains how to troubleshoot if Livestatus goes into an 'unknown' state.

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titleTable of Contents

Table of Contents

Problem

If you connect a slave remote site in a distributed setup, it may show you the state "UnkownUnknown"

Image RemovedScreenshot of the Distributed Monitoring page with the remote site in an Unknown state.Image Added

Solution

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Please check if the currently logged-in user is authorized for this site

  1. Setup → Users → <USERNAME> → Edit user → Authorized sites

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  1. Screenshot of editing a user called myuser.Image Added
    The user is not authorized for this site.

  2. Please select this site, save, and activate the changes.

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  1. Screenshot the myuser user. Both central and remote are selected for Authorized sites.Image Added


  2. Now you should be able to see the right state of the

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  1. remote site

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  1. Screenshot of the Distributed Monitoring page with the remote site now in an online state.Image Added

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