This article describes the different user rights and roles within the customer portal.
Overview
User management in the customer portal is defined in two dimensions:
- Roles: Permission to manage users in the customer portal and access to commercial information
- Super User
- Admin
- User
- Rights: Permission to get access to purchased products and services
- Download & License Checkmk
- Request Support
| Possible combinations | Download & License Checkmk | Request Support |
|---|---|---|
| Super User |  | |
| Admin | | |
| User | | |
Roles and Rights can be combined as desired
Roles
Hierarchy of Roles
There are three different user roles that follow a hierarchy. Each Role has its specific permissions.
Super User
Super users are the users with the most permissions
Assign Roles
Super users can create and edit other users and assign them the Role 'Admin' and 'User'
Assign Rights
Super users can assign Rights to other users when creating or editing them
Access documents
All documents on the customer portal are accessible
Restrictions
- A company can only have one super user
- A super user can only be changed by Checkmk on request
Admin
Admins are the users with the second most permissions
Assign Roles
Admins can create and edit other users and assign them the Role of 'User'
Assign Rights
Admins can assign Rights to other users when creating or editing them
Access documents
All customer portal menu points are accessible
Restrictions
- A company can have multiple admins
- The super user can change an admin
User
User is a user with the least permissions
Access documents
The only documents available in the customer portal are Subscriptions
- As such, users cannot create or edit any other users or assign "Roles"
- As such, users cannot assign Rights
- As such, users cannot access other documents
Restrictions
- A user can be changed by the super user or an admin
- A company can have multiple users
Rights
In parallel to a Role, users can have multiple Rights. The access rights depend on the subscription.
Download & License Checkmk
Permissions
This Right enables the User:
- to download Checkmk
- to manage Licensing Credentials
Visibility
This Right is visible to all customers
Request Support
Permissions
This Right enables the User:
- to request support at support.checkmk.com
- to manage Licensing Credentials
Visibility
This Right is only visible to customers who have Support along with their Software subscription.
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