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The configuration of the bootloader and BIOS are standardized for all appliances. We take care of the correct configuration before delivery of the appliance.

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title	LAST TESTED ON UNKNOWN VERSIONFIRMWARE 1.7.7

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In general, there is no need to change the bootloader or BIOS settings as a customer.
We add password protection to ensure your appliances' bootloader and BIOS settings are not changed by an unauthorized individual.

Tip
The password of the iDrac is random and can be configured in the Webconf: Management interface configuration

Problem

You lost access to the Webconf and the physical console because you lost the device password.

Solution

Support Ticket

If the remote console is available via iDrac, we, as Checkmk, can do a remote session with you and reset the password. Open a support ticket in this case. This session will be charged extra!

Self Service

Warning
This will reset your appliance to factory defaults, and you will lose all data! Make sure to have working backups of the appliance and the Checkmk sites before attempting this!

If you understand the warning above, you can reset your appliance by following the steps below:

Virtual Appliance

Remove the virtual data volume (this is the 100 GB disk by default)
Attach a new virtual drive with the same size as the old one
Start the appliance
The appliance will be reinitialized and back to the delivery state
Configure your appliance from scratch and restore backups if necessary

Physical Appliance

Take out both hard drives
Format both drives (e.g., to NTFS)
Attach both hard drives
Start the appliance
The appliance will be reinitialized and back to the delivery state
Configure your appliance from scratch and restore backups if necessary

Versions Compared

Old Version 24

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