The configuration of the bootloader and BIOS are standardized for all appliances. We take care of the correct configuration before delivery of the appliance.
LAST TESTED ON UNKNOWN VERSION
In general, there is no need to change the bootloader or BIOS settings as a customer.
We add password protection to ensure your appliances' bootloader and BIOS settings are not changed by an unauthorized individual.
Problem
You lost access to the Webconf and the physical console because you lost the password.
Solution
Support Ticket
If the remote console is available via iDrac, we, as Checkmk, can do a remote session with you and reset the password. Open a support ticket in this case. This session will be charged extra!
Self Service
This will reset your appliance to factory defaults, and you will lose all data! Make sure to have working backups before attempting this!
If you understand the warning above, you can reset your appliance by following the steps below:
- Take out both hard drives
- Format both drives (e.g., to NTFS)
- Attach both hard drives
- Start the appliance
- The appliance will be reinitialized and back to the delivery state
- Configure your appliance from scratch and restore backups if necessary
Related articles