Troubleshooting "Failed to update Nagvis maps 500" error

Owned by Anastasios Thomaidis
Last updated: Dec 11, 2023 by Matthew Hierholzer
1 min read

Customers running older versions of PHP may encounter errors.

Table of Contents

Getting Started

Background information regarding this subject is available in our Official documentation

Problem

The error message "Failed to update Nagvis maps 500" will be displayed if you run an old PHP Version. 

Screenshot of NagVis maps error. Failed to update NagVis maps 500


Solution


  1. Please update to the latest available PHP version.

  2. We recommend checking the changelog from Nagvis: https://www.nagvis.org/home

  3. We recommend checking our werk page for the Nagvis release: https://checkmk.com/de/werks?search=Nagvis.

  4. To fetch the Nagvis version info: Open Nagvis → Need Help? → Nagvis Support Information
    or see How-to access Nagvis maps directly