Only customers that have one of our support tiers included in their contract can file support tickets.
Manage access to the Support Portal
As soon as you become a customer with us, you get an email that includes a one time token to log in to the Customer Portal. This user automatically has the “Super User” role.
Step-by-step Guide
This user can create additional users and can assign them the right to access the Support Portal and create tickets on behalf of your organization.
To assign a user the right to access the Support Portal, perform the following steps:
- Open your preferred web browser.
- Type or copy the following URL into the address bar: https://portal.checkmk.com/web/login
- The Customer Portal UI will open
- Login using your Customer Portal user credentials
- In the top menu bar, click on “Manage Users”
- A page with users belonging to your organization will open.
To add a new user, click on “Add user” and enter the user details of the user you want to add.
Please do not forget to tick the box for “Request Support” so that the newly added user can open support tickets in the Support Portal.
Log in to the Support Portal
In order to create support tickets you need to access the Support Portal.
Please note, Support Portal login credentials are securely managed through the Customer Portal and are different from Checkmk credentials. The user credentials for the Customer Portal and the Support Portal are the same.
If you cannot log in to the Support Portal, then get in contact with a person in your organization that holds a "Super User” or “admin” permission in the Customer Portal.
How to access the Support Portal and raise a ticket is described here: How-to raise a service ticket
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