Site not accessible after update on Checkmk appliance

Owned by Robin Gierse
Last updated: Oct 20, 2023 by Matthew Hierholzer
1 min read

This article explains how to debug a site if it is not accessible after an appliance update.

LAST TESTED ON CHECKMK 2.0.0P1

Table of Contents

Problem

Your Checkmk site is not accessible anymore after you updated your appliance firmware, or Checkmk, or a simple reboot.

Reason

The root of these issues lies in outdated appliance firmware.

All relevant background information can be found in Werk 14281.

Solution

The solution is rather simple and outlined in the abovementioned Werk:

  1. Log into your appliance as root.

  2. For each site that resides on the appliance, run the following: 

    OMD[mysite]~# omd update-apache-config $SITE

    .

  3. You should be back online now, but the next step is necessary for a permanent fix.

  4. As soon as possible, upgrade to an up-to-date firmware version.