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Not able to login to the customer portal

Not able to login to the customer portal

This article helps guide users if they are not able to log into the customer portal.

Table of Contents

I am a User but cannot log in to the Customer Portal. What should I do?

  • Ensure you are using the correct URL to the Customer Portal log-in page.
  • Ask an Admin or Super User to check if the email address for your user is set correctly for your credentials in the customer portal.
  • If everything is at hand and correct, please try to reset the password. Password instructions will be sent via email.

I am a User but did not get an email for credentials. What should I do?

  • Ask an Admin or Super User to check if the email address for your user is set correctly for your credentials in the customer portal.
  • If everything is at hand and correct, please try to reset the password. Password instructions will be sent via email.
  • If you still face a problem with the login, please contact the salesperson responsible for your company.

I am a Super User but cannot access the Customer Portal. What should I do?

Superuser with an email-based account

  • Please ensure you are using the correct URL to the Customer Portal Login page.
  • Then, please try to reset the password. Password instructions will be sent via email.
  • If you are still facing an issue, please get in touch with the salesperson responsible for your company.

Superuser without an email-based account

Please directly contact the salesperson responsible for your company