Not able to login to the customer portal

Owned by Walter Fisch
Last updated: Oct 23, 2023 by Matthew Hierholzer
1 min read

This article helps guide users if they are not able to log into the customer portal.

Table of Contents

I am a User but cannot log in to the Customer Portal. What should I do?

  • Ensure you are using the correct URL to the Customer Portal log-in page.
  • Ask an Admin or Super User to check if the email address for your user is set correctly for your credentials in the customer portal.
  • If everything is at hand and correct, please try to reset the password. Password instructions will be sent via email.

I am a User but did not get an email for credentials. What should I do?

  • Ask an Admin or Super User to check if the email address for your user is set correctly for your credentials in the customer portal.
  • If everything is at hand and correct, please try to reset the password. Password instructions will be sent via email.
  • If you still face a problem with the login, please contact the salesperson responsible for your company.

I am a Super User but cannot access the Customer Portal. What should I do?

Superuser with an email-based account

  • Please ensure you are using the correct URL to the Customer Portal Login page.
  • Then, please try to reset the password. Password instructions will be sent via email.
  • If you are still facing a problem, please get in touch with the salesperson responsible for your company.

Superuser without an email-based account

Please directly contact the salesperson responsible for your company