Rights and Roles in the customer portal

Owned by Walter Fisch
Last updated: Feb 02, 2024 by Matthew Hierholzer
3 min read

This article describes the different user rights and roles within the customer portal.

Table of Contents

Overview

User management in the customer portal is defined in two dimensions:

  • Roles
    Permission to manage users in the customer portal and access to commercial information
    • Super User
    • Admin
    • User

  • Rights
    Permission to get access to purchased products and services
    • Download & License Checkmk
    • Request Support



Possible combinationsDownload & License CheckmkRequest Support
Super User(tick)(tick)
Admin(tick)(tick)
User(tick)(tick)

Roles and Rights can be combined as desired


Roles

Hierarchy of Roles

There are three different user roles that follow a hierarchy. Each Role has its specific permissions.

Super User

Super users are the users with the most permissions

Assign Roles

 

Super users can create and edit other users and assign them the Role 'Admin' and 'User' 

Assign Rights

Super users can assign Rights to other users when creating or editing them


Access documents

All documents on the customer portal are accessible


Restrictions

  • A company can only have one super user
  • A super user can only be changed by Checkmk on request

Admin

Admins are the users with the second most permissions


Assign Roles

Admins can create and edit other users and assign them the Role of 'User' 


Assign Rights

 

Admins can assign Rights to other users when creating or editing them


Access documents

All customer portal menu points are accessible 


Restrictions

  • A company can have multiple admins
  • The super user can change an admin

User

User is a user with the least permissions

Access documents

The only documents available in the customer portal are Subscriptions 

  • As such, users cannot create or edit any other users or assign "Roles"
  • As such, users cannot assign Rights
  • As such, users cannot access other documents

Restrictions

  • A user can be changed by the super user or an admin
  • A company can have multiple users


Rights

In parallel to a Role, users can have multiple Rights. The access rights depend on the subscription.  

Download & License Checkmk

Permissions

This Right enables the User:

  • to download Checkmk
  • to manage Licensing Credentials

Visibility

This Right is visible to all customers

Request Support

Permissions

This Right enables the User:

Visibility

This Right is only visible to customers who have Support along with their Software subscription.


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